Saga Holidays - Trade Special Interest Holidays 2017-18
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Refunds If you are entitled to any refunds relating to your booking, this will go to the lead passenger who made the booking, usually by the same payment method that was used to pay Saga. In the case of card payment, refund(s) will be made to the appropriate card account(s). If a payment has been made in the form of a voucher any refund, if applicable, will be refunded by voucher. Any fees incurred when making a payment will not be refunded unless Saga causes the cancellation. No refund is available after your departure date if you take part of the holiday only, or vary or extend the holiday arrangements. For all holidays to Europe and the Mediterranean, Travellers World holidays, river cruises, non Saga ocean cruises and holidays in Ireland, the Channel Islands or Isles of Scilly#. A B C D (see below grid for column descriptions) 75 days or more 43-74 days 29-42 days 15-28 days 14 days or less Loss of deposit 50% of holiday price* 70% of holiday price* 90% of holiday price* Nil 20 30 50 Nil 10 15 20 20 6. Transfers and changes to your holiday Transfers and changes to special offers are not permitted. Insufficient bookings If we need to cancel your holiday due to insufficient support we reserve the right to do so and will notify you before the balance due date. Transferring your booking If you are genuinely prevented from taking the holiday, you may transfer your booking to another suitable person who is able to comply with these conditions, which will still apply. Both you and the person you are transferring to shall be responsible for paying all costs incurred by us in arranging the transfer, plus any charges imposed upon us. If you change your holiday arrangements If you wish to change your travel arrangements, for example, your accommodation, we will do our utmost to make these changes but they cannot be guaranteed. A single supplement may apply if changing from twin to single occupancy. For cruises, if you wish to change your cabin grade or amend to a cabin allocated on departure, cancellation charges will apply as detailed opposite. If you wish to change the departure date of your holiday or cruise, you will need to cancel your existing holiday and re-book the new one cancellation charges will apply as detailed opposite. Any request for a change must be from the person who made the booking. If you make changes before the balance due date, you will be asked to pay an administrative charge of 20 per person for all UK holidays; 25 per person for all Saga ocean cruise holidays aboard Saga Sapphire or Saga Pearl II; and 40 per person for all other holidays, for each amendment, plus further charges we may incur in making this alteration. Please note some alterations may incur a 100% cancellation charge for that element of your travel arrangements. Any changes you make after the balance due date will be treated as a cancellation by you, and cancellation charges will apply (as set out in the table opposite). If you cancel your holiday arrangements If you, or any member of your party, need to cancel your travel arrangements at any time, you must inform us in writing before the departure date. The letter of cancellation should be signed by the first named person on the holiday confirmation invoice, which must be returned along with any travel tickets received. Please send to Cancellations, Enbrook Park, Folkestone, Kent, CT20 3SE. If you are cancelling within 14 days of your departure date please telephone us on 0800 092 0920 (0800 068 5058 for river cruises). The cancellation will be effective from the date it is received at our offices. As we incur costs in cancelling your travel arrangements, you must pay the applicable cancellation charges as per the table opposite. We will deduct the cost of any UK connecting or domestic flights. Customers who have included the optional travel insurance, benefit from additional cancellation rights (see `Additional cancellation rights' under Section 8). For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all your holiday payments except for a handling fee of 60 per person, provided we receive a valid medical certificate. If we change your holiday arrangements Occasionally we may have to make changes and we reserve the right to do so at any time. `Minor Change' means that there has been a small change to your holiday. Minor changes include, but are not limited to a change in airline carrier; closing of hotel facilities for improvement; flights becoming indirect; building works; change to advertised amenities; change to itineraries; change to included and optional excursions and entertainment. `Major Change' these include, but are not limited to a significant change of resort or holiday duration, where your stay is three nights or more; a change of accommodation to that of a lower Q or Berlitz rating category for three or more nights; a change in departure date; a change of departure airport (except between London airports, between Birmingham and East Midlands airports, between Sheffield, Doncaster, Manchester and Leeds Bradford airports, or between Liverpool and Manchester); or your cruise being cancelled by the cruise company or shipping line. 100% of holiday price* 50 For all holidays of five nights or more in mainland Britain#. A B C D (see below grid for column descriptions) 56 (28) days or more Loss of deposit 43-55 days 29-42 (22-27) days 15-28 (15-21) days 14 days or less 50% of holiday price* 70% of holiday price* 90% of holiday price* Nil 10 15 20 Nil 5 10 15 15 The Saga holiday promise We plan the holiday arrangements many months in advance and, although unlikely, we may need to make changes and we reserve the right to do so at any time. We shall endeavour to advise you of Minor Changes as soon as we are aware of them or when we send you your final tickets. Please note we will not pay compensation or offer alternative options if we make a Minor Change. If we make a Major Change to your holiday, we will inform you as soon as reasonably possible. If there is time before your departure, you will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements, if available, or cancelling your booked holiday and receiving a full refund of all monies paid plus compensation as detailed in the table opposite. Please note that where the Major Change is caused by an event of Force Majeure compensation will not be payable. Any compensation paid to you by Saga does not exclude you from claiming more from your insurer if you are entitled to do so. Please note that we do not have any responsibility or liability for any consequential loss you may incur from arrangements you have made with any other party or parties. If we cancel your holiday We reserve the right to cancel your travel arrangements, for example, when the minimum number of clients required to operate a tour is not reached. We will not cancel your travel arrangements after the balance due date, except for reasons of Force Majeure or failure by you to pay the final balance. If cancelled due to Force Majeure you can either have a full refund or, where available, accept an offer of alternative comparable travel arrangements (we will refund any price difference if the alternative is of lower value). Compensation is not payable in these circumstances and we do not accept any responsibility for any loss or expenses of any third party provision. 100% of holiday price* 20 Numbers in brackets apply to holidays of less than five nights in mainland Britain, and to Christmas and New Year holidays in mainland Britain. For all Saga ocean cruises aboard Saga Pearl II and Saga Sapphire#. A B C D (see below grid for column descriptions) 90 days or more 56-89 days 29-55 days 15-28 days 14 days or less Loss of deposit 60% of holiday price* 75% of holiday price* 90% of holiday price* Nil 20 20 30 Nil 10 10 15 20 Optional travel insurance: For UK residents only, insurance, provided by Cigna Insurance Services (Europe) Limited, is offered with all our overseas holidays, river cruises and ocean cruises unless otherwise stated and subject to terms and conditions. A policy document will be sent with your confirmation invoice. A summary of the cover is shown below. (For holidays in mainland Britain please call for a summary of cover.) Summary of cover 1. (a) Medical Expenses up to 5,000,000 (b) Hospital Benefit 20 per day (max. 500) 2. Curtailment up to 7,500 for holidays and river cruises, up to 10,000 for European ocean cruises, up to 50,000 for worldwide ocean cruises 3. Personal Accident up to 15,000 4. Criminal Injury Benefit up to 100,000 5. (a) Baggage up to 1,500 or up to 2,500 for ocean cruises i) Single Article limit 250 or 300 for ocean cruises ii) Overall Valuables limit 350 (b) Temporarily Lost Baggage over 12 hours up to 100 or up to 150 for ocean cruises 6. Money and Documents up to 500 Cash limit 200 7. Loss of Passport Expenses up to 200 8. Personal Liability up to 1,000,000 9. Missed Departure up to 500 (Europe), up to 1,000 (worldwide) 10. Travel Delay - Transport (a) Deposit/Cancellation Charges up to 7,500 (b) Compensation up to 150 11. Legal Expenses (claims for compensation for personal injury or death) up to 50,000 For sections 1(a), 2, 5(a), 6 and 10(a) above, the first 70 of each and every claim is excluded. Please note that the optional travel insurance and additional cancellation rights are only available for overseas holidays where the included cruise, flights or ferry elements of the holiday are taken. If you arrange your own travel abroad, you will not be covered and should make alternative arrangements. If you feel you need increased baggage cover please check your home contents insurance policy first, as most people can have their personal possessions insured under this policy while they are away. Insurance policy document If you choose to take the insurance we'll send you the insurance policy document with your holiday confirmation/invoice, or you can call us to request it earlier. If the policy does not meet your requirements, you are entitled to cancel at any time prior to your date of departure. The policy document contains full details of the cover provided, our complaints procedure, terms and exclusions we recommend you read it carefully. 100% of holiday price* 50 For mystery holidays** A B C D (see below grid for column descriptions) 75 days or more 43-74 days 29-42 days 28 days or less loss of deposit 50% of holiday price 70% of holiday price Nil 20 30 Nil 10 15 20 100% of holiday price 50 (A) Period before departure within which notice of cancellation or major change is received by us or notified to you (B) Cancellation charge if you cancel your holiday (plus ad-hoc charges incurred) (C) Compensation if we make a major change which you accept (price reduction) (D) Compensation if we make a major change and you cancel your holiday (voucher) #Please note that for certain holidays the cancellation charge will be 100%. You will be advised of this at the time of booking. **Mystery holidays - approximately 28 days prior to departure, we will advise you of your allocated hotel. Any changes made prior to us advising you of you allocated hotel wil be subject to our usual terms and conditions. If you cancel your holiday, you will be subject to charges in accoradance with the above table. *Or deposit if higher. `Force Majeure' means an event, which due to unusual and unforeseeable circumstances is beyond our control, the consequences of which could not have been avoided even if all due care had been exercised. These include, but are not limited to: actual or expected war, riots, civil strife, terrorist activity, Government action or restraint, industrial disputes, natural or nuclear disasters, fire, adverse weather conditions including hurricanes, changing water levels or closure of locks, epidemics, health risks, unavoidable technical problems with transport, damage and accidents from machinery or engines, closed or congested airports. CSL-TR1402v1