Booking conditions Holiday and cruise booking terms and conditions Your contract is with ST&H Ltd, trading as Saga Holidays or with Saga Cruises Ltd for cruises aboard Saga Pearl II and Saga Sapphire (`Saga' or `we' or `our' or `us'). For cruises aboard Saga's vessels Saga Sapphire and Saga Pearl II, ST&H Ltd acts as agent for Saga Cruises Ltd, the ships owner and your contract is with Saga Cruises Ltd and subject to these booking conditions. These terms and conditions, along with the documents referred herein, apply to your holiday booked and form your contract with us. It is important that you read these conditions as they not only define our obligations to you but also impose some important commitments upon you. If any part of these booking conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity will not affect the other provisions which shall remain in full force and effect. 1. Your holiday contract When making a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. Your contract is created when you confirm your holiday, you pay either a deposit or the full balance due and we issue a confirmation invoice. It is your responsibility to check the accuracy of the details you provide upon booking, ensuring passenger name details exactly match passport details. If any of the details on the confirmation invoice are incorrect, you must notify us immediately. We will pass on any additional charges incurred as a result of these details not being correct. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion. This contract is governed by English law and the jurisdiction of the English courts. A complaint may be referred to arbitration see section 10. licensed by the Irish Commission for Aviation Regulation (Licence No. T. A. 0598) to carry on business in the Republic of Ireland as a travel agent. Delay cover: If you are delayed at point of departure, we will do our best to arrange meals plus accommodation on overnight delays. 4. Your holiday price Price Holiday prices can be influenced by taxes such as air passenger duty, aircraft insurance, security, fuel and other associated costs. Our prices are affected by these, as well as exchange rates, suppliers' costs and economic trends. The guide prices shown in our brochures are based on current charges and costs but they may go up or down. We reserve the right to alter the prices of any of the holidays shown in our brochures and will notify you of the current price prior to any booking please call us or visit our website for the most up-to-date prices. Our holidays, and the prices at which they are advertised, are based on flight availability and a limited number of specially negotiated prices at the time of going to print; they are always subject to availability and flight supplements may apply. You will be advised of any differences to any elements of the holiday, including the price, before your booking is confirmed. Once booked, the cost of your holiday cannot be increased unless you amend your booking. However, Saga reserves the right not to be legally bound in the case of incorrect pricing and acknowledgement of such an error does not mean acceptance of it. Please note that local taxes are not included within the holiday package and where necessary these will need to be paid locally by you. We will wherever possible advise you at the time of booking if these apply, but please bear in mind that local taxes may be imposed after you have made your booking. Should you choose not to proceed, this will be treated as a cancellation (see "If you cancel your holiday arrangements"). Optional ad-hoc services We provide you with the option to specifically request extras which are in addition to or adaptations of our standard packages. Prices for extensions, extra accommodation, upgrades, additional flights that are not part of a standard Saga allocation and domestic flights (`ad-hoc services') can vary depending on when you book. Please note that adding an ad-hoc service may result in additional charges to our standard packages due to changes in flight dates, changes to our standard allocated accommodation periods and additional costs passed to us from third party suppliers. You will be notified of the total price of your holiday prior to booking and any increase to your deposit. Please note where a flight upgrade has been booked and there is a change of airline prior to your departure date it may not be possible to offer an equivalent upgrade or there may be an additional cost payable. In this situation we will offer you the opportunity to revert to economy class and refund you the cost of the upgrade, pay any additional costs for the equivalent upgrade or cancel with a full refund of all monies paid. Compensation will not be payable. Price Promise (Saga Pearl II and Saga Sapphire only) Should we ever cut our prices or bring in a new special offer later on (optional ad-hoc services are excluded), we'll work out the difference and pass the value of the saving back to you. This applies as long as the discounted holiday is the same package offered under the same terms of sale (which means the full terms that apply to your holiday contract, including your cabin grade and whether your cabin is allocated at the time of booking or at embarkation). In calculating any possible saving due, we'll take into consideration all offers and discounts that were applied at the time of booking and compare the overall price that you've been charged with the current price. We will pass on the value of the saving in the form of a higher grade cabin, on-board credit or other value added benefit. Exchange rates Prices are based on exchange rates published in the Financial Times World Currency Guide on Monday February 20, 2017. The applicable rates were as follows: Australian dollar 1.6216, Canadian dollar 1.6298, Caribbean dollar 3.3565, euro 1.1695, Japanese yen 140.2581, New Zealand dollar 1.7291, South African rand 16.2806, 2. Age qualification Saga holidays and cruises are for anyone aged 50 or over. A travelling companion or family member travelling with you may be aged 40 or over. Please note there may be non-Saga guests (including children) in residence during your holiday, for whose behaviour we cannot accept responsibility. 3. Your financial protection Saga Holidays is a trading name of ST&H Ltd. ST&H Ltd and Saga Cruises Ltd are members of ABTA, with membership numbers W8164 and W8179 respectively. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. Saga is obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel 020 3117 0500 or visit abta.com. ST&H Ltd also holds an Air Travel Organiser's Licence issued by the Civil Aviation Authority (ATOL number 0308). All the flights and flight-inclusive holidays are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you have booked (flights, hotels and other services) is listed on it. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we, or the suppliers identified on your ATOL Certificate are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Holiday organisers are required by law to state arrangements for the repatriation of customers in the event of insolvency. In the unlikely event of Saga becoming insolvent the CAA/ABTA will ensure that you are not stranded abroad and you would be refunded any money that you have already paid us. Items not purchased through Saga will not be protected under the Saga ABTA or ATOL licences. ST&H Ltd is also Swiss franc 1.2445, Thai baht 43.4983, US dollar 1.2431. Prices for cruises aboard Saga Sapphire departing between January 10, 2017 and April 12, 2017 and for cruises aboard Saga Pearl II departing between January 6, 2017 and April 10, 2017 are based on the following exchange rates published in the Financial Times World Currency Guide on Monday June 8, 2015: East Caribbean dollar 4.1156, euro 1.3721, Norwegian krone 12.1288, US dollar 1.5243. Prices for cruises aboard Saga Sapphire departing between April 13, 2017 and January 6, 2018 and for cruises aboard Saga Pearl II departing between April 11, 2017 and January 7, 2018 are based on the following exchange rates published in the Financial Times World Currency Guide on Monday January 18, 2016: Canadian dollar 2.0727, Danish krone 9.7510, euro 1.3065, Norwegian krone 12.6070, Swedish krona 12.2663, US dollar 1.4309. Prices for cruises aboard Saga Sapphire departing between January 7, 2018 and April 2, 2018 and for cruises aboard Saga Pearl II departing between January 8, 2018 and April 2, 2018 are based on exchange rates published in the Financial Times World Currency Guide on Monday July 11, 2018. The applicable rates were as follows: euro 1.1745, Norwegian krone 11.0737, US dollar 1.296. Prices for cruises aboard Saga Sapphire departing between April 3, 2018 and January 19, 2019 and for cruises aboard Saga Pearl II departing between April 3, 2018 and January 3, 2019 are based on exchange rates published in the Financial Times World Currency Guide on Monday February 20, 2017. The applicable exchange rates were as follows: Canadian dollar 1.6298, Danish krone 8.6933, euro 1.1695, Norwegian krone 10.3626, Swedish krona 11.0611, US dollar 1.2431 5. Paying for your holiday When you book your holiday, you must pay a deposit payment. Unless you are otherwise advised, bookings made within the balance due date must be paid in full at the time of booking and we cannot confirm your booking until full payment is received. Payment can be paid by credit card, debit card or by cheque. Deposits The following deposits are payable per person when you book your holiday: Europe and the Mediterranean and river cruises £150 or 10% of the holiday cost, whichever is the greater. Long haul £175 or 10% of the holiday cost, whichever is the greater. UK holidays £60 (plus £8.50 if you require our optional insurance and additional cancellation rights). (See Additional cancellation rights in Section 8). Ocean cruises £200 or 15% of the holiday cost, whichever is the greater, up to a maximum of £1,000. Certain holidays may require a higher deposit or full payment. You will be advised if this is the case at the time of booking. Balance due date The balance of the price of your booking must be paid before your departure date. The holiday you have chosen determines when you need to pay the balance. The balance is due at least: 90 days before departure for a Saga ocean cruise aboard Saga Sapphire or Saga Pearl II 56 days before departure for holidays in mainland Britain of five nights or more 28 days before departure for holidays in mainland Britain of less than five nights, and for Christmas and New Year holidays in mainland Britain 75 days before departure for all other holidays unless otherwise stated at the time of booking and stated on your confirmation invoice. If the balance is not paid in time, we reserve the right to cancel your travel arrangements and retain your deposit paid to cover costs that we have incurred. Credit card and cheque fees There is no charge for payments made by debit card. Payments by credit card and American Express are subject to a transaction fee of 2% (or 1% if you're using a Saga Platinum credit card). Each cheque is subject to a £3 administrative charge and should be made payable to Saga Holidays with your name, address and booking references written on the back. Please send cheques to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE.