Saga Holidays - Trade NEW EDITION All inclusive 2020 Cruises
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countries. We recommend that you also take your passport for identification purposes when taking domestic flights. Visas: If you are a full British citizen resident in the UK, for the majority of destinations, if required, Saga will obtain your visa or tourist card free of charge (postage is not included). We will advise you at the time of booking where you are responsible for obtaining your own visa. For Chinese visas, Saga will send you the paperwork and you will be responsible for purchasing your visa. If you are aged 71 or over at the time of application, you can purchase your visa online. If you are aged 70 or under, you will need to purchase your visa at a Chinese visa centre. For Russian visas, Saga will obtain the paperwork and you will be responsible for purchasing the visa at the Russian visa centre. Should you be unable to obtain a visa for whatever reason and as a result are unable to travel, our usual cancellation fees apply. An application pack will be sent to you approximately 60 days before you travel (90 days for Russia). In order to obtain your visa, it is important that we receive your passport and any applicable documentation in good time before your holiday starts. If you return these documents late, you may incur an additional charge. For passengers cruising into Libya, a group visa will be issued on arrival in Libya for all holders of UK passports, allowing you to go ashore independently and on an organised shore excursion. Passengers holding a US or Swiss passport will not be able to enter Libya. Passports must be valid for at least six months and must not contain evidence of a visit to Israel. For passengers cruising into Algeria, a group visa will be issued prior to arrival for all holders of UK passports, allowing you to go ashore on an organised excursion only. Because of this, all Algerian excursions must be pre-booked. Passports must be valid for at least six months and must not contain evidence of a visit to Israel. It may be necessary for you to arrange your own individual visas for independent travel in some ports. For further information about passports and Saga's visa service, call Saga on 0800 525 290 or email visa@saga.co.uk. If you are telephoning from outside the UK, please call +44 (0)1303 771138 (please note that this is not a freephone number). If you are not a full British citizen resident in the UK, you must confirm your nationality or status at the time of booking. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Optional Activities: Any optional activities including, but not limited to, excursions, entertainment, amenities, activities (including Holiday Experience activities) and other tours (`Optional Activities') that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For all Optional Activities, your contract will be with the operator/supplier of the Optional Activity and not with us. We are not responsible for the provision of the Optional Activity or for anything that happens during the course of its provision by the operator/supplier. Full details of the Optional Activities available will be provided in the itinerary sent to you before you travel. Details will also be available to you in resort. We cannot guarantee that the Optional Activities will be available during your holiday and they will only operate if a sufficient number of people wish to take part. Optional Activities are sold subject to the laws and exclusive jurisdiction of the courts of the country or state where purchased. We have included them in brochures and on the website to illustrate your choice, not as a recommendation to take part. If you intend to take part in any Optional Activities, please check your insurance policy to ensure that you are covered for anything that may be considered hazardous. If you are in any doubt, you should contact your insurer. Please also note that any medical services on board our cruises are similarly provided by independent contractors, which do not form part of the holiday package and for which we cannot accept any responsibility. Cabins inside/outside guarantees: With these special offer fares, you are guaranteed the minimum grade of cabin shown in the brochure, just not the specific cabin. This will be allocated to you later on, sometimes as you embark the ship. If you choose not to accept your allocated cabin, which could be located anywhere on the ship, this is treated as a cancellation (see section 7). There is the chance you may be upgraded, although this is subject to cabin availability and in no way forms part of this offer. Note that twin cabins may have two single beds or a double bed. Mobility and assistance: Our ships have a limited number of cabins adapted for use by those with restricted mobility and we are limited as to the number of disabled passengers or passengers with reduced mobility that we can carry. We reserve the right to refuse the carriage of any person if carrying such a passenger would put us in breach of any applicable safety requirement or law. We also reserve the right to refuse carriage if the design of the vessel and/or the port infrastructure and equipment would make carriage unsafe or not operationally feasible. We reserve the right to require that a disabled passenger or a passenger of reduced mobility is accompanied by another fare paying person capable of providing assistance to ensure compliance with any applicable safety requirement or law or if the design of the vessel and/or the port infrastructure and equipment means that a disabled passenger or person of reduced mobility cannot be carried in a safe or operationally feasible manner without the assistance of another person. Please advise us at the time of booking if you or any member of your party has reduced mobility, requires a specially adapted cabin or would require assistance in an emergency, or as soon as possible before departure should there be a change in circumstances. This is essential for travel by sea or inland waterways, as a risk assessment may need to be carried out prior to your departure. If you do not inform us of such a condition we will not be liable if an airline or cruise line refuses to accept you or any member of your party as a passenger. In the same respect, for land based holidays we need to be made aware of any special requirements that may affect your holiday as our representatives will only be able to provide support in an emergency. Under European law if you are disabled or have difficulty moving around, you can receive assistance when you fly. This free service is available to anyone with mobility problems, for example, because of your disability, age or a temporary injury. To take full advantage of the service you need to book at least 48 hours in advance of your flight. Please contact us as soon as possible prior to your departure. You can also visit our website at saga.co.uk. Please note that personal daily care cannot be provided by any member of the ship's staff. Health formalities: We will advise you with your holiday confirmation of any vaccinations that are required as a condition of entry to the country(ies) that you are visiting. We recommend that you consult your doctor at least 12 weeks before departure, and they will advise you about any other vaccinations required. You may wish to refer to government health advice for your destination at fco. gov.uk/en/travel-and-living-abroad/travel-advice-bycountry/ or call the 24-hour phone line 0845 850 2829 calls cost 4p per minute with BT; other network prices may vary. Please note: In the interests of the health and safety of fellow passengers, it is a condition of travel that passengers must use the hand sanitisers provided when embarking and disembarking our ships. 20. Travel advice and information The British Foreign and Commonwealth Office Travel Advice Unit provides up-to-date advice and safety information for British nationals travelling abroad. Please visit fco.gov.uk/travel. Some destinations can suffer extreme weather conditions. Saga cannot accept responsibility for any connecting travel you purchase independently. Direct flights are not necessarily non-stop and may have to make an intermediate stop en route. Where a meal or snack is included on your flight, this is provided by the airline on a complimentary basis and has no cash value. Should the airline not offer this service for whatever reason, or your flight is amended to an airline which does not give refreshments, no refund shall be made. Banned or restricted air carriers: Regulation (EC) No. 2111/2005 came into force in January 2006, establishing a Community list of air carriers subject to an operating ban within the Community. The list is available at https://ec.europa.eu/transport/modes/air/ safety/air-ban. We want all of our customers to be comfortable and relaxed while travelling by coach. For this reason, we do not allow smoking, pets or personal audio equipment on coach journeys. We cannot guarantee the class of your rail travel. We will notify you if your preference is unavailable for all or part of your journey and explain your options. In respect of VIP door-to-door service transfers, customers may have to share use of the vehicle with customers on different bookings save where the booked service is private. Where possible, Saga may facilitate pre-booking of seats and other ancillary items where offered by our transport suppliers. This may be subject to transport supplier charges and Saga administrative charges. Actual seat numbers booked by us cannot be guaranteed as there may be changes for airline operational, safety or security reasons. However, the airline will, where possible, re-accommodate your seats together and match your seating preferences. Where this is not possible then we will refund any applicable seating charges paid to us for the flights affected. We cannot accept responsibility for any purchases made on holiday, either individually or when taking part on a tour or excursion. A recommendation to visit a venue is not a recommendation to purchase and the customer does this at their own risk. Ships' cabins can vary in size within the same grade. We cannot guarantee the composition of your cabin. It may contain foldaway beds, upper and lower berths, sofa beds or permanent beds. Sea view cabins can be restricted by lifeboats and deadlights, and some inward facing cabins have no porthole. Your cabin may be affected by vibration and mechanical noises. In the interests of safety and the well-being of our customers, the Masters (and Saga Cruises Limited) shall have absolute discretion to alter the routing of the cruises at any time and for any reason. The safe navigation of the ship is paramount and circumstances where the route may be changed include, but are not limited to, Unavoidable and Extraordinary Circumstances . All ships featured are measured by the gross registered tonnage. This is not the weight of the ship but the total volume of all permanently enclosed spaces The currency used on board cruise ships will depend on the ship's nationality. Many ships operate a `cashless' system whereby you sign for all purchases which are then charged to your cabin. You settle up at the end of your cruise and can pay by credit card, cash or travellers cheque. Cruise escorts will only be available if a minimum number of passengers is achieved. Unless otherwise stated, there will be an extra charge for optional facilities, such as sports facilities, bars and Internet facilities. We cannot guarantee special requests that may also be subject to an additional charge. Don't forget to check that you have all your belongings before returning home. If necessary and if requested, we will do what we can to return any lost items, but please be aware that restrictions apply and there will be a cost for this service. Details can be obtained from our after-sales team. Please note, hotels reserve the right to change the delivery of their meal services, without notice. Where we refer in our brochure to buffet meal service or waiter meal service, this was correct at the time of publication. Due to local conditions in some ports, we may be unable to use the most accessible gangway. Passengers may be required to negotiate a steep gangway and/or steps. For customers who are unable to walk unaided or require a wheelchair/scooter, it may be necessary to remain on board. If you have any special difficulties or needs, such as a particular diet, you must notify Saga on 0800 373 034. 21. Travel Agents When you buy a flight-based holiday, all monies you pay to the travel agent are held by him on behalf of and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent's obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us. When you buy a holiday not including a flight, all monies you pay to the travel agent are held by him on our behalf at all times. 22. Brexit Please be aware that some travel services could be affected as a result of the United Kingdom's decision to leave the European Union. Examples of this could include the inability of airlines to operate flights (including the loss or restriction of rights in respect of transit, air traffic or entry into an airspace), an unavailability of some flight routes, changes to the visa requirements of British citizens and limited or no access to certain airports and ports. If we become aware of any confirmed bookings that will be affected, we will let customers know as soon as possible. However, as this situation is extraordinary and outside of our control, we would treat any such changes or cancellations as being due to Unavoidable and Extraordinary Circumstances. Please note that we do not accept any responsibility or liability for any consequential loss or expenses customers may incur in these circumstances. We strongly encourage customers to take out travel insurance to cover consequential losses and expenses. Saga Holidays is a trading name of ST&H Limited (registration no. 2174052). ST&H Limited and Saga Cruises Limited (registration no. 3267858) are subsidiaries of ST&H Group Limited (registration no. 0720588). All three companies are registered in England and Wales. Registered Office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. E-mail: customer.relations@saga.co.uk. Telephone: 01303 774122. With respect to general insurance products sold in the UK, ST&H Limited is an appointed representative of Saga Services Limited, registered in England and Wales (company no. 732602), which is authorised and regulated by the Financial Conduct Authority NHL-AP5755 (NOVEMBER 2018) PEAKS 98