Saga Holidays - The British Isles Jan 2018-Mar 2019 Trade
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Quality, service and value for money contd.

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Assurance and peace of mind Your Tour Manager or Representative will not only know the place you're visiting like the back of their hand, they'll be there to help you with any problems or emergencies that may occur. They're fully supported by our UK team who are on call 24 hours a day. It's also reassuring to know that your holiday will be fully protected by ABTA or ATOL, so you can relax knowing your money is protected. Experts in our field Our team aren't just travel enthusiasts; they also have an eye for the little details. Our Holiday Creators spend hours on the road looking for accommodation that meets our high criteria, and planning itineraries to inspire you. Our Quality Executives road test every holiday to make sure it delivers what we promise. and high standards The standards we set ourselves are driven by the quality you expect from us. We're happy to say that we've had great feedback from our customers so far, with 98% of them rating their holiday as `excellent' or `good'. It's always great to see what we've got right, and how we can improve. You can see how each of our holidays is performing thanks to the quality ratings on the holiday pages and online. Quality 65 years' experience With over 65 years' experience in the travel industry we have had plenty of time to fine-tune our holidays to reflect our customers' high standards and expectations. We continue to build a long-lasting relationship with the countries we visit, and we are delighted that many of our customers holiday with us time and time again. This long-term approach is at the heart of everything we do. 9