Saga Holidays - The British Isles Feb 2019-Mar 2020
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A few other details Optional travel insurance and additional cancellation rights For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all of your holiday payments, except for a handling fee of 60 per person, provided we receive a valid medical certificate. If you purchase the UK optional travel insurance underwritten by Great Lakes Insurance SE, UK Branch, we will also include additional cancellation rights. For holidays to the Channel Islands, Northern Ireland, Republic of Ireland, the Isles of Scilly and the Isle of Man, we offer optional travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights with your holiday. The travel insurance and additional cancellation rights will not apply if you receive the applicable opt-out reduction. Please call for further details. A full summary of the optional travel insurance will be provided with your booking confirmation. Cover is available to UK residents only and subject to medical screening. Terms and conditions apply. Greater flexibility Wherever possible, we offer you the chance to tailor your holiday to suit you. Whether you want to add extra nights, upgrade your room or change your board arrangement we can often help with your requests. Please speak to our Travel Consultants about your requirements when you call to book. Booking is easy Call our Travel Consultants FREE on 0800 414 441 quoting UG337 9am-7pm Monday-Friday, 9am-5pm Saturdays and 10am-4pm Sundays Your travel options Selected flights available Regional flights within the British Isles may be available from selected UK airports. Please call us for details of availability and supplements. VIP door-to-door chauffeur service You can take advantage of our VIP door-to-door travel service, which will take you straight to your UK destination or airport and return you home in comfort. Please call for prices. Travel by rail or coach Alternatively we can arrange special rate standard or first-class rail travel, or return coach travel with National Express from a bus station near you to the station serving your accommodation or UK departure airport. There are more than 1,200 departures daily. If your rail journey takes you via London, your rail ticket includes transport by London Underground between mainline stations (excluding Heathrow), but you might prefer to take advantage of our pre-bookable cross-London service, where we'll meet you at your arrival station and drive you across the capital between mainline stations for 7 per person each way. If you hold a Senior Railcard valid at the time of your holiday, you will be entitled to a discount of 2 on standard or 3 on first class travel. If you plan to drive to your UK hotel Most hotels provide car parking (sometimes for an additional cost). You can also book online 24 hours a day at saga.co.uk/uk How to pay You can pay by credit card, debit card or by cheque. For deposits we require a deposit of 60 or 10% of the holiday cost, whichever is the greater, plus 8.50 if you require the optional travel insurance and additional cancellation rights. Certain holidays may require a higher deposit or full payment. We will advise you of this at the time of booking. There is no charge for payments made by debit card. Cheques are subject to a 3 administration charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back, then sent to Saga Holidays, Enbrook Park, Folkestone, Kent, CT20 3SE. There are zero transaction fees if you make payments by credit card. The holiday balance should be paid at least 75 days before departure (56 days for holidays to mainland Britain of five nights or more; 28 for holidays to mainland Britain of less than five nights and for Christmas and New Year holidays to mainland Britain). If you are booking within the balance payment period, you will need to pay in full. Once you have booked: You can keep track of your holiday booking online. You'll be able to view your flights and accommodation details, perhaps treat yourself to an upgrade, even pay the remainder of your balance at any time, day or night. Simply visit saga.co.uk/managemybooking and have your booking number, the lead passenger's surname and their date of birth to hand. If you have any further questions you can call our after-sales service team free on 0800 056 5115 9am-6pm Monday-Friday and 9am-5pm Saturdays. You can also visit our Frequently Asked Questions section of the website. You'll find a link to it on your booking details page, or you can go straight to saga.co.uk/faqs JUNE 2018 NHN-UK5197 If you want to pay your remaining balance you can call FREE on 0800 015 6987. If you have a Minicom telephone you can call our Minicom service FREE on 0800 387 240. If you live in Northern Ireland or any of Britain's offshore islands such as the Channel Islands, we can help you with your travel arrangements. Please call for details FREE on 0800 300 500. If you live in Eire, please call FREE on 1800 709 409. Our thoughtful touches We choose hotels in great locations, and we request rooms on the ground, first or second floors when there is no lift. In addition, all bedrooms have a private bath or shower and wc as standard. A note about special offers The offers in this brochure supersede any previously advertised offers and cannot be combined. Saga reserves the right to reduce, withdraw or extend offers at any time without notice. Q is for quality As accommodation ratings can vary, we show both the local star rating of a property and our own Q rating based on the variety of food, facilities and standard of rooms. QQQQQ represents the finest, while Q+ hotels offer something a little extra perhaps a great location or outstanding service. Likewise, our river cruise ships are also rated up to a maximum of hhhhh. Animal welfare We strongly believe animals should be treated fairly within the tourism industry. As ABTA members, we have a duty of care to ensure that the excursions we offer to our customers meet the Animal Welfare guidelines supplied by ABTA. These guidelines include not supporting activities that involve unnatural behaviour, or those that could be perceived as unacceptable or discouraged practices. We regularly review on-going excursions that involve animals, along with any feedback from customers and outside sources. Travel solo with confidence More than a fifth of our customers are solo travellers so we make sure we offer single rooms at no extra cost on as many hotel stays and tours as possible. For periods when there is no single supplement to pay, hotels have given us a set number of rooms; once these have been booked we may still be able to offer single rooms but there will probably be a supplement to pay. Therefore it's always best to book early to be in with the best chance of securing a room at no extra cost. Saga Holidays is a trading name of ST&H Ltd (registration no. 2174052) and ST&H Ltd and Saga Cruises Ltd (registration no. 3267858), are subsidiaries of ST&H Group Ltd (registration no. 0720588). All three companies are registered in England and Wales. Registered Office: Enbrook Park, Sandgate, Folkestone, Kent CT20 3SE. With respect to general insurance products sold in the UK, ST&H Ltd is an appointed representative of Saga Services Limited, registered in England and Wales (company no. 732602), which is authorised and regulated by the Financial Conduct Authority. Please refer to the essential information, which includes details about financial protection and the ATOL Certificate. NHB-UK5270 (Published December 2018) 51