Saga Holidays - Spirit of the Rhine v2
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A few other details Your VIP door-to-door travel service included on all Spirit of the Rhine river cruises Our complimentary travel package includes a return chauffeur service from your home to your international airport, return chauffeur service to your local airport for an included domestic flight to your main departure airport, return chauffeur service to your UK departure point (such as Eurostar terminal or coach meeting point), standard class rail travel from your local station to your UK departure point, or complimentary parking at the airport if you'd prefer to drive yourself. Included economy class domestic flights are subject to availability in our designated booking class. If this is not available at the time of booking, we'll advise you of the additional flight supplement. Depending on the time of your domestic or international flight you may need overnight accommodation, which will be at your own additional cost. Our VIP door-to-door travel service is available to anyone in mainland England, Scotland, Wales, Northern Ireland, the Isle of Wight and Channel Islands. We're not currently able to offer the service to those in the Scottish islands, Isle of Man, Sark or the Isles of Scilly. Saga reserves the right to select the most appropriate form of transport and/or domestic airport for your journey. You could be sharing the journey with up to three (or very occasionally five) other Saga passengers in one of our larger MPVs. Alternatively, you can choose to have the vehicle for just you and your travelling companions at a price of 1.85 a mile. To find out more, call FREE on 0800 300 600. The right to refuse the chauffeur service is at our discretion. The VIP door-to-door travel service operates in the UK only. Please call for full details or go online at saga.co.uk/vip Insurance policy Because it's important to be adequately insured when you travel abroad, we offer optional comprehensive travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights with all our overseas holidays, including the Channel Islands, Northern Ireland, Republic of Ireland, the Isles of Scilly, the Isle of Man and river and ocean cruises. If you have your own insurance, we will offer you the holiday at a lower price please call for further details. For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all your holiday payments except for a handling fee of 60 per person, provided we receive a valid medical certificate. If you purchase the UK optional travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, we will also include the additional cancellation rights. If you are suffering from, or in the last 12 months have suffered from, an illness that has required treatment from a doctor, you must advise us and we will confirm whether you can be covered under this insurance. A full summary of the optional travel insurance will be provided with your booking confirmation. Cover is available to UK residents only and subject to medical screening. Terms and conditions apply. A note about prices and special offers We are anticipating a high demand for our cruises on Spirit of the Rhine. There is limited availability at the highest discount and to avoid disappointment it's always best to book early as prices may increase. Saga reserves the right to reduce, withdraw or extend offers at any time without notice. Changes to the itinerary Some itineraries also operate in reverse order. Where this is the case we indicate it on the holiday pages and our Travel Consultants will be able to give you further details. As you would expect, the excursions and entertainment are an example of what may be available and are subject to demand your Cruise Host or Assistant will give you full details during your cruise. The weather can affect river levels and sometimes this impacts on an itinerary. In the unlikely event of this happening we will do our utmost to ensure the cruise remains as close to its original itinerary as possible or we will offer a suitable alternative if necessary. It is also sometimes necessary to close the outside deck when cruising through sections of river with very low bridges for safety reasons. Transfers On some occasions, due to the location of the river ports to the airports, a longer coach transfer is necessary. A note about berthing At some of the more popular ports you may find your ship berths alongside other river cruise ships, which means the views from the windows can become obscured and you may have to walk through other ships to reach the riverbank. On rare occasions the berth will be located on the outskirts of town, a decision which is beyond our control and often made by the river authorities at that port. Quality grading you can trust Quality ratings vary considerably from country to country, so we apply our own reliable ratings, based on the variety of food, facilities and standard of cabins, with representing the finest. Spirit of the Rhine is rated . Similarly, we give hotel accommodation our Q rating, with QQQQQ representing the finest. Free Wi-Fi Free Wi-Fi is included. However, the signal can be intermittent due to the moving nature of the ship, and there may be times when it is not available. Animal welfare We strongly believe animals should be treated fairly within the tourism industry. As ABTA members, we have a duty of care to ensure that the excursions we offer to our customers meet the Animal Welfare guidelines supplied by ABTA. These guidelines include not supporting activities that involve unnatural behaviour, or those that could be perceived as unacceptable or discouraged practices. We regularly review on-going excursions that involve animals, along with any feedback from customers and outside sources. You can now pay by Direct Debit Pay for your holiday by Direct Debit and you can take advantage of... Initial low deposit of 10 per person Monthly instalments Final payment made 10 weeks prior to departure Choose a payment date to suit you No need to contact us to make payments as they will come out automatically Interest free All direct debits are covered by the direct debit guarantee meaning we'll only ever take the amount agreed on the agreed date You will need an email address to set up your Direct Debit. For more information visit saga.co.uk/direct-debit Please do not call. Our agents will contact you soon to finalise your booking. How to pay You can pay by credit card, debit card or by cheque. For deposits we require 150 or 10% of the holiday cost per person, whichever is the greater. Certain holidays may require a higher deposit or full payment. We will advise you of this at the time of booking. There is no charge for payments made by debit card. Cheques are subject to a 3 administration charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back, then sent to Saga Holidays, Enbrook Park, Folkestone, Kent, CT20 3SE. There are zero transaction fees if you make payments by credit card. If you choose to pay for your holiday by Direct Debit (where available), the Direct Debit Terms & Conditions will apply, for more information visit travel.saga.co.uk/direct-debit. The holiday balance should be paid at least 75 days before departure. If you are booking within the balance payment period, you will need to pay in full. Once you have booked: You can keep track of your holiday booking online. You'll be able to view your flights and accommodation details, perhaps treat yourself to an upgrade, even pay the remainder of your balance at any time, day or night. Simply visit saga.co.uk/managemybooking and have your booking number, the lead passenger's surname and their date of birth to hand. If you have any further questions you can call our after-sales service team free on 0800 50 60 66 9am-6pm Monday-Friday and 9am-5pm Saturdays. You can also visit our Frequently Asked Questions section of the website. You'll find a link to it on your booking details page, or you can go straight to saga.co.uk/faqs If you want to pay your remaining balance you can call FREE on 0800 015 6987. If you have a Minicom telephone you can call our Minicom service FREE on 0800 387 240. If you live in Northern Ireland or any of Britain's offshore islands such as the Channel Islands, we can help you with your travel arrangements. Please call for details FREE on 0800 300 500. If you live in Eire, please call FREE on 1800 709 409. JULY 2019 NHN-RC6208 RIVERS 2020 51