Saga Holidays - Spirit of the Rhine TRADE
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Booking conditions Holiday and Cruise booking terms and conditions Your holiday booking is with ST&H Limited trading as Saga Holidays or with Saga Cruises Limited for cruises aboard Saga Pearl II, Saga Sapphire and Spirit of Discovery (`Saga' or `we' or `our' or `us'). For cruises aboard Saga's vessels Saga Sapphire, Saga Pearl II and Spirit of Discovery, ST&H Limited acts as agent for Saga Cruises Limited, the ships' operator and your contract is with Saga Cruises Limited and subject to these booking conditions. These terms and conditions, along with the documents referred herein, apply to your holiday booked and form your contract with us. It is important that you read these booking conditions as they not only define our obligations to you but also impose some important commitments upon you. If any part of these booking conditions is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity will not affect the other provisions which shall remain in full force and effect. 1. Your holiday contract When you make a booking you guarantee that you have the authority to accept, and do accept on behalf of your party, the terms of these booking conditions. Your contract is created when you confirm your holiday, you pay either a deposit or the full balance due and we issue a confirmation invoice. It is your responsibility to provide accurate details at the time of booking, including ensuring passenger details exactly match passport details. It is also your responsibility to check that the information on the confirmation invoice and ATOL Certificate (if relevant) is correct and includes details of everything you have booked (including flights, hotels and other services). If any of the passenger or holiday details on the confirmation invoice or ATOL Certificate (if relevant) are incorrect or incomplete, you must notify us immediately. We will pass on any additional charges incurred as a result of any details not being correct. We reserve the right to refuse to accept and/or not proceed with any booking at any time at our sole discretion. This contract is governed by English law and the jurisdiction of the English courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so. A complaint may be referred to arbitration see section 15. 2. Age qualification Saga holidays and cruises are for anyone aged 50 or over. A travelling companion or family member travelling with you may be aged 40 or over. Please note there may be non-Saga guests (including children) in residence during your holiday, for whose behaviour we cannot accept responsibility. 3. Your financial protection ST&H Limited and Saga Cruises Limited provide full financial protection for their package holidays. 1. For flight-based holidays this is through our Air Travel Organiser's Licence number 0308 issued by the Civil Aviation Authority of Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren't able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 2. When you buy a package holiday that doesn't include a flight, protection is provided by way of a bond held by ABTA The Travel Association of 30 Park Street London SE1 9EQ, telephone 0203 758 8779, email customerprotection@abta. For further information, please see www.abta. com. Calls from UK landlines cost the standard rate, but from mobiles may be higher. Check with your network provider. Please note that items not purchased through Saga will not be protected. ST&H Limited is also licensed by the Irish Commission for Aviation Regulation (Licence No. T. A. 0598) to carry on business in the Republic of Ireland as a travel agent. 4. Your holiday price Price: Holiday prices can be influenced by taxes such as air passenger duty, aircraft insurance, security, fuel and other associated costs. Our prices are affected by these, as well as exchange rates, suppliers' costs and economic trends. The guide prices shown in our brochures are based on current charges and costs but they may go up or down. We reserve the right to alter the prices of any of the holidays shown in our brochures and will notify you of the current price prior to any booking please call us or visit our website for the most up-to-date prices. Our holidays, and the prices at which they are advertised, are based on flight availability and a limited number of specially negotiated prices at the time of going to print; they are always subject to availability and flight supplements may apply. You will be advised of any differences to any elements of the holiday, including the price, before your booking is confirmed. After you've made a booking, we can only change your holiday price in very limited circumstances relating to the United Kingdom's decision to leave the European Union. In any event, we guarantee that there will be no change to the price within 20 days before the date of your departure (unless you amend your booking). We can only increase the price of your holiday if there has been a change in the cost of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates, each as a result of the United Kingdom's decision to leave the European Union. We will also absorb, and you will not be charged for, any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You may be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel you must do so within the time period shown on your final invoice and we will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place. Please note that local taxes are not included within the holiday package price and where necessary these will need to be paid locally by you. We will wherever possible advise you at the time of booking if these apply, but please bear in mind that local taxes may be imposed after you have made your booking. Should you choose not to proceed, this will be treated as a cancellation (see section 7). Optional ad-hoc services: We provide you with the option to specifically request extras which are in addition to or adaptations of our standard packages. Prices for optional ad-hoc services such as extensions, extra accommodation, upgrades, additional flights that are not part of a standard Saga allocation and domestic flights (`ad-hoc services') can vary depending on when you book. Please note that adding an ad-hoc service may result in additional non-refundable charges to our standard packages due to changes in flight dates, changes to our standard allocated accommodation periods and additional costs passed to us from third party suppliers. They may also result in an additional or higher non-refundable deposit being payable. You will be notified of the total price of your holiday and any increase to your deposit prior to booking. Please note that where a flight upgrade has been booked and there is a change of airline prior to your departure date it may not be possible to offer an equivalent upgrade or there may be an additional cost payable. In this situation we will offer you the opportunity to: revert to economy class and refund you the cost of the upgrade; pay any additional costs for the equivalent upgrade; or cancel with a full refund of all monies paid. If an upgrade with the new airline is available and is of a lower value than the original airline, we will refund you the difference in value. Compensation will not be payable. Price Promise (Saga Pearl II, Saga Sapphire, Spirit of Discovery and Spirit of Adventure only): Should we ever reduce our prices or bring in a new special offer after you book (optional ad-hoc services are excluded), we'll work out the difference and pass the value of the saving back to you. This applies as long as the discounted holiday is exactly the same package offered under exactly the same terms of sale (which means the full terms that apply to your holiday contract, including your cabin grade and whether your cabin is allocated at the time of booking or at embarkation). In calculating any possible saving due, we'll take into consideration all offers and discounts that were applied at the time of booking and compare the overall price that you've been charged with the current price. We will pass on the value of the saving in the form of a higher grade cabin, on-board credit or other value added benefit. 5. Paying for your holiday Deposits: When you make your booking, you must pay a deposit payment. The following deposits are payable per person when you book your holiday: Europe and the Mediterranean holidays and river cruises 150 or 10% of the holiday cost, whichever is the greater; Long haul holidays 175 or 10% of the holiday cost, whichever is the greater; UK holidays 60 (plus 8.50 if you require the optional insurance and additional cancellation rights - see sections 11 and 12); Ocean cruises 200 or 15% of the holiday cost, whichever is the greater, up to a maximum of 1,000; Oberammergau 2020 An initial deposit of 200, plus a further deposit of 400 is payable 300 days before departure. Certain holidays may require an additional or higher non-refundable deposit or full payment. You will be advised if this is the case at the time of booking. Balance: The balance of the price of your travel arrangements must be paid at least: 90 days before departure for Saga ocean cruises aboard Saga Sapphire, Saga Pearl II, Spirit of Discovery or Spirit of Adventure; 56 days before departure for holidays in mainland Britain of five nights or more; 28 days before departure for holidays in mainland Britain of less than five nights, and for Christmas and New Year holidays in mainland Britain; 75 days before departure for all other holidays unless otherwise stated at the time of booking and on your confirmation invoice. Unless you are otherwise advised, bookings made after the balance due date (as set out above) must be paid in full at the time of booking and we cannot confirm your booking until full payment is received. Payments can be made by credit card, debit card or by cheque. If the deposit and/or balance is not paid in time, we reserve the right to cancel your travel arrangements. If the balance is not paid in time, we shall retain your deposit to cover costs incurred. Card and cheque fees: There is no charge for payments made by debit card, credit card or American Express. Each cheque is subject to a 3 administrative charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back. Please send cheques to Saga Holidays, Enbrook Park, Folkestone, Kent CT20 3SE. Refunds: If you are entitled to any refund(s) relating to your booking, this will go to the lead passenger who made the booking, usually by the same payment method that was used to pay Saga. In the case of card payment, refund(s) will be made to the appropriate card account(s). If a payment has been made in the form of a voucher, any refund, if applicable, will be refunded by voucher. Any fees incurred when making a payment will not be refunded unless Saga causes the cancellation. No refund is available after your departure date if you attend part of the holiday only, or vary or extend the holiday arrangements. 6. If you change your booking If you wish to change your travel arrangements in any way after your holiday contract is created, for example, your accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. If you make changes before the balance due date, you will be asked to pay an administrative charge of 20 per person for all UK holidays; 25 per person for all Saga ocean cruise holidays aboard Saga Sapphire, Saga Pearl II, Spirit of Discovery or Spirit of Adventure; and 40 per person for all other holidays, for each amendment, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Please note that certain travel arrangements 50