Saga Holidays - Special Interest Holidays March 2020-September 2021
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A few other details All reservations are subject to Saga's booking conditions which will be sent to you with your holiday confirmation and are available in advance upon request by calling us on 0800 504 505 for Saga ocean cruises, 0800 302 9015 for non-Saga ocean cruises or 0800 300 600 for all other holidays or visiting our website travel.saga.co.uk. Insurance policy Because it's important to be adequately insured when you travel abroad, we offer optional comprehensive travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights with all our overseas holidays, including the Channel Islands, Northern Ireland, Republic of Ireland, the Isles of Scilly, the Isle of Man and river and ocean cruises. If you have your own insurance, we will offer you the holiday at a lower price please call for further details. For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all your holiday payments except for a handling fee of 60 per person, provided we receive a valid medical certificate. If you purchase the UK optional travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, we will also include the additional cancellation rights. If you are suffering from, or in the last 12 months have suffered from, an illness that has required treatment from a doctor, you must advise us and we will confirm whether you can be covered under this insurance. A full summary of the optional travel insurance will be provided with your booking confirmation. Cover is available to UK residents only and subject to medical screening. Terms and conditions apply. Our thoughtful touches When you travel with Saga you can look forward to some fantastic excursions, which are often included in the price, plus a host of activities and entertainment tailored to Saga guests. As you would expect, these are an example of what may be available and are subject to demand you'll receive full details when you arrive. The excursions we include as part of your holiday will be operated in English either by an English-speaking guide or, where necessary, through headsets. At all accommodation we request rooms on the ground floor or first floor if there's no lift, and we make sure that heating, air conditioning or ceiling fans are a feature where necessary. All bedrooms will have a private bath or shower and wc as a minimum. Please note: Check-in is usually from 2pm and at most hotels you will need to check out by 11am. Group sizes As our tour departures advertised will not be cancelled due to insufficient demand, you could travel alone or with up to 47 other guests. If you travel on one of our specified small group tours, you will be travelling with no more than 25 other guests. On river cruise departures which are exclusive to Saga guests, the group size will generally be between about 40 and 140 guests depending on the size of the ship, while on departures where Saga guests will be travelling with other guests, the group size could vary from very low numbers up to 100 guests depending on the size of the ship and the itinerary. A note about prices and special offers Prices shown in this brochure may only be available for a limited number of cabins. The offers in this brochure supersede any previously advertised offers and cannot be combined. Saga reserves the right to reduce, withdraw or extend offers at any time without notice. Greater flexibility Wherever possible, we offer you the chance to tailor your holiday to suit you. Whether you want to add extra nights to the beginning or end of your holiday with one of our extensions, upgrade your flight or room, change your board arrangement or spend extra weeks in your chosen destination we can often help with your requests. Please speak to our Travel Consultants about your requirements when you call to book. Fly from an airport near you It's often easier and more convenient to fly from a local airport, so wherever possible we give you the opportunity to do so. Q is for quality As accommodation ratings vary from country to country, we show both the local star rating of a property and our own Q-rating based on the variety of food, facilities and standard of rooms. QQQQQ represents the finest, while Q+ hotels offer something a little extra perhaps a great location or outstanding service. Similarly, river cruise ships are given their own rating, with being the finest. Free Wi-Fi You can enjoy free Wi-Fi on all of our European hotel stays, as well as on selected river cruise ships. On river cruises the signal can be intermittent due to the moving nature of the ships, and there may be times when it is not available. In some cases the Wi-Fi signal is only available in the public areas of the ship and not in your cabin. A note about our River Cruises At some of the more popular ports you may find your ship berths alongside other river cruise ships, which means the views from the windows can become obscured and you may have to walk through other ships to reach the riverbank. On rare occasions the berth will be located on the outskirts of town, a decision which is beyond our control and often made by the river authorities at that port. The weather can affect river levels and sometimes this impacts on an itinerary. In the unlikely event of this happening we will do our utmost to ensure the cruise remains as close to its original itinerary as possible or we will offer a suitable alternative if necessary. It is also sometimes necessary to close the outside deck when cruising through sections of river with very low bridges for safety reasons. Animal welfare We strongly believe animals should be treated fairly within the tourism industry. As ABTA members, we have a duty of care to ensure that the excursions we offer to our customers meet the Animal Welfare guidelines supplied by ABTA. These guidelines include not supporting activities that involve unnatural behaviour, or those that could be perceived as unacceptable or discouraged practices. We regularly review on-going excursions that involve animals, along with any feedback from customers and outside sources. You can now pay by Direct Debit Pay for your holiday by Direct Debit and you can take advantage of... Initial low deposit of 10 per person Monthly instalments Final payment made 10 weeks prior to departure Choose a payment date to suit you No need to contact us to make payments as they will come out automatically Interest free All direct debits are covered by the direct debit guarantee meaning we'll only ever take the amount agreed on the agreed date You will need an email address to set up your Direct Debit. For more information visit saga.co.uk/direct-debit Our VIP door-to-door travel service On all long-haul holidays, 2020 River Cruises and Ocean Cruises with our partners you can enjoy an included return chauffeur service from your home to your airport, return chauffeur service to your local airport for an included domestic flight to your main departure airport, return chauffeur service to your UK departure point (such as a Eurostar or ferry terminal), standard class rail travel from your local station to your departure airport, or complimentary parking at the airport if you'd prefer to drive yourself. Included economy class domestic flights are subject to availability in our designated booking class. If this is not available at the time of booking, we'll advise you of the additional flight supplement. Depending on the time of your domestic or international flight you may need overnight accommodation, which will be at your own additional cost. For European holidays and holidays to Egypt and Gambia you can add VIP door-to-door travel service for a supplement of 1.85 per mile, which features a return chauffeur service from your home to the airport. You will be sharing with up to three (or very occasionally five) fellow Saga guests. Alternatively, for an additional supplement we can arrange standard class rail travel from your local station to your departure airport, or parking at the airport if you'd prefer to drive yourself. A minimum charge of 52 each way applies to journeys less than 28 miles. Our VIP door-to-door travel service is available to anyone in mainland England, Scotland, Wales, Northern Ireland, the Isle of Wight and Channel Islands. We're not currently able to offer the service to those in the Scottish islands, Isle of Man, Sark or the Isles of Scilly. Saga reserves the right to select the most appropriate form of transport for your journey. You could be sharing the journey with up to three (or very occasionally five) other Saga guests in one of our larger MPVs. To find out more, call FREE on 0800 300 600. The right to refuse the chauffeur service is at our discretion. The VIP door-to-door travel service operates in the UK only. For full details, visit saga.co.uk/vip Booking is easy Call our Travel Consultants FREE on 0800 056 6078 for Europe 0800 302 9722 for long haul 0800 015 6880 for River cruises 0800 096 2032 for River cruises aboard Spirit of the Rhine 0800 414 441 for UK quoting SPN20 9am-7pm Monday-Friday, 9am-5pm Saturdays and 10am-4pm Sundays You can also book online 24 hours a day at saga.co.uk/spin20 How to pay You can pay by credit card, debit card or by cheque. For deposits we require 150 for European holidays and river cruises, 175 for long-haul or 10% of the holiday cost per person, whichever is the greater. For UK holidays, we require a deposit of 60 or 10% of the holiday cost, whichever is the greater, plus 8.50 if you require the optional travel insurance and additional cancellation rights. Certain holidays may require a higher deposit or full payment. We will advise you of this at the time of booking. There is no charge for payments made by debit card. Cheques are subject to a 3 administration charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back, then sent to Saga Holidays, Enbrook Park, Folkestone, Kent, CT20 3SE. There are zero transaction fees if you make payments by credit card. If you choose to pay for your holiday by Direct Debit (where available), the Direct Debit Terms & Conditions will apply, for more information visit travel.saga.co.uk/direct-debit. The holiday balance should be paid at least 75 days before departure (56 days for holidays to mainland Britain of five nights or more; 28 for holidays to mainland Britain of less than five nights and for Christmas and New Year holidays to mainland Britain). If you are booking within the balance payment period, you will need to pay in full. Once you have booked: You can keep track of your holiday booking online. You'll be able to view your flights and accommodation details, perhaps treat yourself to an upgrade, even pay the remainder of your balance at any time, day or night. Simply visit saga.co.uk/managemybooking and have your booking number, the lead passenger's surname and their date of birth to hand. If you have any further questions you can call our after-sales service team free on 0800 300 600 for Europe stays, 0800 056 6096 for Europe tours, 0800 504 555 for Worldwide stays, 0800 068 5054 for Worldwide tours, 0800 50 60 66 for river cruises, or 0800 056 5115 for UK holidays, 9am-6pm Monday-Friday and 9am-5pm Saturdays. You can also visit our Frequently Asked Questions section of the website. You'll find a link to it on your booking details page, or you can go straight to saga.co.uk/faqs. If you want to pay your remaining balance you can call FREE on 0800 015 6987. If you have a Minicom telephone you can call our Minicom service FREE on 0800 387 240. If you live in Northern Ireland or any of Britain's offshore islands such as the Channel Islands, we can help you with your travel arrangements. Please call for details FREE on 0800 300 500. If you live in Eire, please call FREE on 1800 709 40 We are unable to include the environment contribution tax for Greece, Malta, Majorca, Minorca, Sardinia and Sicily, this has to be paid locally by all guests 99 JULY 2019 NHN-AP6234 GENERAL