Saga Holidays - Special Interest Holidays March 2019- May 2020
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A few other details Insurance policy Because it's important to be adequately insured when you travel abroad, we offer optional comprehensive travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights with all our overseas holidays, including the Channel Islands, Northern Ireland, Republic of Ireland, the Isles of Scilly, the Isle of Man and river and ocean cruises. If you have your own insurance, we will offer you the holiday at a lower price please call for further details. For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all your holiday payments except for a handling fee of 60 per person, provided we receive a valid medical certificate. If you purchase the UK optional travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, we will also include the additional cancellation rights. If you are suffering from, or in the last 12 months have suffered from, an illness that has required treatment from a doctor, you must advise us and we will confirm whether you can be covered under this insurance. A full summary of the optional travel insurance will be provided with your booking confirmation. Cover is available to UK residents only and subject to medical screening. Terms and conditions apply. A note about our River Cruises At some of the more popular ports you may find your ship berths alongside other river cruise ships, which means the views from the windows can become obscured and you may have to walk through other ships to reach the riverbank. On rare occasions the berth will be located on the outskirts of town, a decision which is beyond our control and often made by the river authorities at that port. The weather can affect river levels and sometimes this impacts on an itinerary. In the unlikely event of this happening we will do our utmost to ensure the cruise remains as close to its original itinerary as possible or we will offer a suitable alternative if necessary. It is also sometimes necessary to close the outside deck when cruising through sections of river with very low bridges for safety reasons. Booking is easy Call our Travel Consultants FREE on 0800 056 6078 for Europe 0800 302 9722 for Worldwide holidays for river cruises for UK holidays quoting SPN34 9am-7pm Monday-Friday, 9am-5pm Saturdays and 10am-4pm Sundays You can also book online 24 hours a day at 0800 015 6880 0800 414 444 Animal welfare We strongly believe animals should be treated fairly within the tourism industry. As ABTA members, we have a duty of care to ensure that the excursions we offer to our customers meet the Animal Welfare guidelines supplied by ABTA. These guidelines include not supporting activities that involve unnatural behaviour, or those that could be perceived as unacceptable or discouraged practices. We regularly review on-going excursions that involve animals, along with any feedback from customers and outside sources. saga.co.uk/special-interests19 How to pay You can pay by credit card, debit card or by cheque. For deposits we require 150 for European holidays and river cruises, 175 for long-haul or 10% of the holiday cost per person, whichever is the greater. For UK holidays, we require a deposit of 60 or 10% of the holiday cost, whichever is the greater, plus 8.50 if you require the optional travel insurance and additional cancellation rights. Certain holidays may require a higher deposit or full payment. We will advise you of this at the time of booking. There is no charge for payments made by debit card. Cheques are subject to a 3 administration charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back, then sent to Saga Holidays, Enbrook Park, Folkestone, Kent, CT20 3SE. There are zero transaction fees if you make payments by credit card. The holiday balance should be paid at least 75 days before departure (56 days for holidays to mainland Britain of five nights or more; 28 for holidays to mainland Britain of less than five nights and for Christmas and New Year holidays to mainland Britain). If you are booking within the balance payment period, you will need to pay in full. Once you have booked: You can keep track of your holiday booking online. You'll be able to view your flights and accommodation details, perhaps treat yourself to an upgrade, even pay the remainder of your balance at any time, day or night. Simply visit saga.co.uk/managemybooking and have your booking number, the lead passenger's surname and their date of birth to hand. If you have any further questions you can call our after-sales service team free on 0800 300 600 for Europe holidays, 0800 504 555 for long haul, 0800 50 60 66 for river cruises, or 0800 056 5115 for UK holidays, 9am-6pm Monday-Friday and 9am-5pm Saturdays. You can also visit our Frequently Asked Questions section of the website. You'll find a link to it on your booking details page, or you can go straight to saga.co.uk/faqs. If you want to pay your remaining balance you can call FREE on 0800 015 6987. If you have a Minicom telephone you can call our Minicom service FREE on 0800 387 240. If you live in Northern Ireland or any of Britain's offshore islands such as the Channel Islands, we can help you with your travel arrangements. Please call for details FREE on 0800 300 500. If you live in Eire, please call FREE on 1800 709 409. Our thoughtful touches When you travel with Saga you can look forward to some fantastic excursions, which are often included in the price, plus a host of activities and entertainment tailored to Saga guests. As you would expect, these are an example of what may be available and are subject to demand you'll receive full details when you arrive. At all accommodation we request rooms on the ground floor or first floor if there's no lift, and we make sure that heating, air conditioning or ceiling fans are a feature where necessary. All bedrooms will have a private bath or shower and wc as a minimum. Please note: Check-in is usually from 2pm and at most hotels you will need to check out by 11am. Your VIP door-to-door travel service included on selected holidays On selected holidays you can take advantage of our complimentary travel package, which includes a return chauffeur service from your home to your airport, return chauffeur service to your local airport for an included domestic flight to your main departure airport (worldwide holidays only), standard class rail travel from your local station to your departure airport, or complimentary parking at the airport if you'd prefer to drive yourself. Included economy class domestic flights are subject to availability in our designated booking class. If this is not available at the time of booking, we'll advise you of the additional flight supplement. Depending on the time of your flight you may need overnight accommodation, which will be at your own additional cost. Our VIP door-to-door travel service is available to anyone in mainland England, Scotland, Wales, Northern Ireland, the Isle of Wight and Channel Islands. We're not currently able to offer the service to those in the Scottish islands, Isle of Man, Sark or the Isles of Scilly. For European tours your address must be within 75 miles of your departure point. Saga reserves the right to select the most appropriate form of transport and/or airport for your journey. You could be sharing the journey with up to three (or very occasionally five) other Saga passengers in one of our larger MPVs. Alternatively you can choose to have the vehicle for just you and your travelling companions at a price of 1.85 a mile. A minimum charge of 45 each way applies to journeys less than 28 miles. To find out more, call FREE on 0800 300 600. The right to refuse the chauffeur service is at our discretion. For all other holidays you can book our VIP door-to-door travel service for an extra charge. Please call for full details or go online at travel.saga.co.uk/VIP Fly from an airport near you On many holidays there may be flights from local airports to your destination. If this is not an option you may be able to fly from a local airport to your UK international departure airport instead. A note about special offers The offers in this brochure supersede any previously advertised offers and cannot be combined. Saga reserves the right to reduce, withdraw or extend offers at any time without notice. Q is for quality As accommodation ratings vary from country to country, we show both the local star rating of a property and our own Q-rating based on the variety of food, facilities and standard of rooms, with QQQQQ representing the finest. Likewise, our river cruise ships are also rated up to a maximum of hhhhh. Travel solo with confidence More than a fifth of our customers are solo travellers so we make sure we offer single rooms at no extra cost on as many hotel stays and tours as possible. For periods when there is no single supplement to pay, hotels have given us a set number of rooms; once these have been booked we may still be able to offer single rooms but there will probably be a supplement to pay. Therefore it's always best to book early to be in with the best chance of securing a room at no extra cost. Stay longer and see more Why not make the most of your holiday by taking advantage of one of our great-value extensions? Look out for these opportunities on the holiday pages. A note about fitness Many of our Special Interest holidays will involve a fair amount of walking with steps, steep gradients and uneven paths. A reasonable degree of fitness is therefore required to enjoy these holidays fully. We are unable to include the environment contribution tax for Morocco, Greece, Malta, Majorca, Minorca and Ibiza, this has to be paid locally by all guests 67 DECEMBER 2018 NHN-SI5316