Saga Holidays - Escorted Tours May 2019-Nov 2020
Thumbnails Two pages Single Page Previous Next
Next
Back
Click for thumbnails

A few other details

Previous Next

Page Text Content

A few other details Insurance policy Because it's important to be adequately insured when you travel abroad, we offer optional comprehensive travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, and additional cancellation rights with all our overseas holidays, including the Channel Islands, Northern Ireland, Republic of Ireland, the Isles of Scilly, the Isle of Man and river and ocean cruises. If you have your own insurance, we will offer you the holiday at a lower price please call for further details. For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all your holiday payments except for a handling fee of 60 per person, provided we receive a valid medical certificate. If you purchase the UK optional travel insurance, underwritten by Great Lakes Insurance SE, UK Branch, we will also include the additional cancellation rights. If you are suffering from, or in the last 12 months have suffered from, an illness that has required treatment from a doctor, you must advise us and we will confirm whether you can be covered under this insurance. A full summary of the optional travel insurance will be provided with your booking confirmation. Cover is available to UK residents only and subject to medical screening. Terms and conditions apply. Free Wi-Fi You can enjoy free on all of our European hotel stays, as well as on selected river cruise ships. On river cruises the signal can be intermittent due to the moving nature of the ships, and there may be times when it is not available. In some cases the Wi-Fi signal is only available in the public areas of the ship and not in your cabin. Booking is easy Call our Travel Consultants FREE on 0800 300 500 for Europe Animal welfare We strongly believe animals should be treated fairly within the tourism industry. As ABTA members, we have a duty of care to ensure that the excursions we offer to our customers meet the Animal Welfare guidelines supplied by ABTA. These guidelines include not supporting activities that involve unnatural behaviour, or those that could be perceived as unacceptable or discouraged practices. We regularly review on-going excursions that involve animals, along with any feedback from customers and outside sources. 0800 414 383 for Worldwide holidays quoting ECT19 9am-7pm Monday-Friday, 9am-5pm Saturdays and 10am-4pm Sundays You can also book online 24 hours a day at saga.co.uk/escortedtouring How to pay You can pay by credit card, debit card or by cheque. For deposits we require 150 for European holidays and river cruises, 175 for long-haul or 10% of the holiday cost per person, whichever is the greater. For UK holidays, we require a deposit of 60 or 10% of the holiday cost, whichever is the greater, plus 8.50 if you require the optional travel insurance and additional cancellation rights. Certain holidays may require a higher deposit or full payment. We will advise you of this at the time of booking. There is no charge for payments made by debit card. Cheques are subject to a 3 administration charge and should be made payable to Saga Holidays with your name, address and booking reference written on the back, then sent to Saga Holidays, Enbrook Park, Folkestone, Kent, CT20 3SE. There are zero transaction fees if you make payments by credit card. The holiday balance should be paid at least 75 days before departure (56 days for holidays to mainland Britain of five nights or more; 28 for holidays to mainland Britain of less than five nights and for Christmas and New Year holidays to mainland Britain). If you are booking within the balance payment period, you will need to pay in full. Once you have booked: You can keep track of your holiday booking online. You'll be able to view your flights and accommodation details, perhaps treat yourself to an upgrade, even pay the remainder of your balance at any time, day or night. Simply visit saga.co.uk/managemybooking and have your booking number, the lead passenger's surname and their date of birth to hand. If you have any further questions you can call our after-sales service team free on 0800 300 600 for Europe holidays, 0800 504 555 for long haul, 0800 50 60 66 for river cruises, or 0800 056 5115 for UK holidays, 9am-6pm Monday-Friday and 9am-5pm Saturdays. You can also visit our Frequently Asked Questions section of the website. You'll find a link to it on your booking details page, or you can go straight to saga.co.uk/faqs. If you want to pay your remaining balance you can call FREE on 0800 015 6987. If you have a Minicom telephone you can call our Minicom service FREE on 0800 387 240. If you live in Northern Ireland or any of Britain's offshore islands such as the Channel Islands, we can help you with your travel arrangements. Please call for details FREE on 0800 300 500. If you live in Eire, please call FREE on 1800 709 40 Our Brexit Promise Book any holiday or cruise departing in 2019 by March 31, 2019 and we guarantee the price of your holiday will not be increased once booked (unless you amend your booking). This is a limited-time guarantee that supersedes any conflicting price terms in Saga's booking conditions relating to Brexit. This offer applies to new bookings only. We reserve the right to amend all offers at any time without notice. Our thoughtful touches When you travel with Saga you can look forward to some fantastic excursions, which are often included in the price, plus a host of activities and entertainment tailored to Saga guests. As you would expect, these are an example of what may be available and are subject to demand you'll receive full details when you arrive. At all accommodation we request rooms on the ground floor or first floor if there's no lift, and we make sure that heating, air conditioning or ceiling fans are a feature where necessary. All bedrooms will have a private bath or shower and wc as a minimum. Please note: Check-in is usually from 2pm and at most hotels you will need to check out by 11am. A note about special offers The offers in this brochure supersede any previously advertised offers and cannot be combined. Saga reserves the right to reduce, withdraw or extend offers at any time without notice. Your VIP door-to-door travel service included on selected holidays On selected holidays you can take advantage of our complimentary travel package, which includes a return chauffeur service from your home to your airport, return chauffeur service to your local airport for an included domestic flight to your main departure airport (worldwide holidays only), standard class rail travel from your local station to your departure airport, or complimentary parking at the airport if you'd prefer to drive yourself. Included economy class domestic flights are subject to availability in our designated booking class. If this is not available at the time of booking, we'll advise you of the additional flight supplement. Depending on the time of your flight you may need overnight accommodation, which will be at your own additional cost. Our VIP door-to-door travel service is available to anyone in mainland England, Scotland, Wales, Northern Ireland, the Isle of Wight and Channel Islands. We're not currently able to offer the service to those in the Scottish islands, Isle of Man, Sark or the Isles of Scilly. For European tours your address must be within 75 miles of your departure point. Saga reserves the right to select the most appropriate form of transport and/or airport for your journey. You could be sharing the journey with up to three (or very occasionally five) other Saga passengers in one of our larger MPVs. Alternatively you can choose to have the vehicle for just you and your travelling companions at a price of 1.85 a mile. A minimum charge of 45 each way applies to journeys less than 28 miles. To find out more, call FREE on 0800 300 600. The right to refuse the chauffeur service is at our discretion. For all other holidays you can book our VIP door-to-door travel service for an extra charge. Please call for full details or go online at travel.saga.co.uk/VIP Travel solo with confidence More than a fifth of our customers are solo travellers so we make sure we offer single rooms at no extra cost on as many hotel stays and tours as possible. For periods when there is no single supplement to pay, hotels have given us a set number of rooms; once these have been booked we may still be able to offer single rooms but there will probably be a supplement to pay. Therefore it's always best to book early to be in with the best chance of securing a room at no extra cost. Greater flexibility Wherever possible, we offer you the chance to tailor your holiday to suit you. Whether you want to add extra nights to the beginning or end of your holiday with one of our extensions, upgrade your flight or room, change your board arrangement or spend extra weeks in your chosen destination we can often help with your requests. Please speak to our Travel Consultants about your requirements when you call to book. Fly from an airport near you It's often easier and more convenient to fly from a local airport, so wherever possible we give you the opportunity to do so. Q is for quality As accommodation ratings vary from country to country, we show both the local star rating of a property and our own Q-rating based on the variety of food, facilities and standard of rooms. QQQQQ represents the finest, while Q+ hotels offer something a little extra perhaps a great location or outstanding service. Similarly, river cruise ships are given their own rating, with hhhhh being the finest. We are unable to include the environment contribution tax for Morocco, Greece, Malta, Majorca, Minorca and Ibiza, this has to be paid locally by all guests 27 DECEMBER 2018 NHN-GH9154