Saga Holidays - Boutique Cruising 2019 Trade
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may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements. If you wish to change the departure date of your holiday or cruise, you will need to cancel your existing holiday and book the new one cancellation charges will apply as per the table in Section 9. Any changes you make after the balance due date will be treated as a cancellation by you, and cancellation charges will apply (as set out in the table in Section 9). For cruises, a single supplement may apply if changing from twin to single occupancy. If you wish to change to a lower cabin grade or amend to a cabin allocated on departure, cancellation charges will apply as per the table in Section 9. Transferring your booking: You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 7 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer. Examples of significant changes include, but are not limited to, a significant change of resort or holiday duration, where your stay is three nights or more; a change of accommodation to that of a lower Q or Berlitz rating category for three or more nights; a change in departure date; a change of departure airport (except between London airports, between Birmingham and East Midlands airports, between Doncaster Sheffield, Manchester and Leeds Bradford airports, between Bristol and Cardiff airports, between Glasgow and Edinburgh airports, or between Liverpool and Manchester); or your cruise being cancelled by the cruise company or shipping line. Please note that we do not accept any responsibility or liability for any consequential loss or expenses you may incur from arrangements you have made with any other party or parties. 2. pay compensation as per the table below except where the cancellation is due to Unavoidable and Extraordinary Circumstances. This standard payment will not affect your statutory or other legal rights. Please note that we do not accept any responsibility or liability for any consequential loss or expenses you may incur from arrangements you have made with any other party or parties. 10. Insurance 9. If we cancel your holiday 7. If you cancel your holiday You, or any member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking or your travel agent, along with any travel tickets received, must be received at: Cancellations, Enbrook Park, Folkestone, Kent, CT20 3SE. If you wish to cancel within 14 days of your departure date, please telephone us on 0800 092 0920 (0800 068 5058 for river cruises). Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as per the table in section 9 (see also the exception below). Any additional or higher non-refundable deposit paid will be included in the cancellation charges set out in the table in section 9 or advised by your sales consultant. We will also deduct the cost of any UK connecting or domestic flights. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Customers who have included the optional travel insurance benefit from additional cancellation rights (see `Additional cancellation rights' under Section 12). For holidays in mainland Britain, if you have to cancel your holiday because of illness or death of you or a member of your party, we will refund all your holiday payments except for a handling fee of 60 per person, provided we receive a valid medical certificate. You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by Unavoidable and Extraordinary Circumstances. Unavoidable and Extraordinary Circumstances, means a situation that is, in our opinion, beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include, but are not limited to, actual or expected war, riots, civil strife, terrorist activity, Government action or restraint, industrial disputes, natural or nuclear disasters, fire, adverse weather conditions including hurricanes, changing water levels or closure of locks, epidemics, health risks, unavoidable technical problems with transport, damage and accidents from machinery or engines, or closed or congested airports. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office. We reserve the right to cancel your booking. Our `Guaranteed Departures' will not be cancelled due to insufficient demand. If we need to cancel any other holiday due to insufficient demand, we will do so before the balance due date. The minimum number required will be provided to you with the holiday description. We will not cancel after the balance due date, except for Unavoidable and Extraordinary Circumstances, or failure by you to pay the final balance. If your holiday is cancelled (for reasons other than a failure by you to pay the final balance) you can either have a full refund of all monies paid or, where available, accept an offer of alternative comparable travel arrangements. If the alternative holiday is of a lower value, we will refund any price difference. If the alternative holiday is of a higher value, you will be required to pay the additional amount. In the event a refund is paid to you, we will: 1. provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy; and For all holidays to Europe and the Mediterranean, Travellers World holidays, river cruises, non Saga ocean cruises and holidays in Ireland, the Channel Islands, Isles of Scilly or Oberammergau 2020#. A B (see below grid for column descriptions) 75 days or more 43-74 days 29-42 days 15-28 days 14 days or less Loss of deposit 50% of holiday price* 70% of holiday price* 90% of holiday price* 100% of holiday price* C Nil 20 30 50 50 C Nil 10 15 20 20 You must be adequately insured for all ocean cruises and holidays outside mainland Britain to cover all contingencies such as medical expenses, repatriation, and baggage cover. If you did not purchase the optional travel insurance and additional cancellation rights, or if we're unable to offer the optional cover, we advise that you arrange adequate insurance cover as soon as possible. For your peace of mind, please ensure that your alternative policy includes cancellation cover for the total cost of your holiday and that you are adequately insured for all your needs, including medical emergencies. Please also make sure your insurance is valid from the time of booking until your return from holiday. Bookings made 18 months or more before departure: This section only applies to holidays offered with optional insurance and additional cancellation rights. The optional travel insurance and additional cancellation rights cannot be offered with holidays booked more than 18 months before departure. Customers who wish to include the optional travel insurance and additional cancellation rights will have their booking held until 18 months before the departure date. Should you need to cancel prior to your booking being confirmed, a full refund will be available. Once within 18 months of departure, the optional travel insurance and additional cancellation rights can be added and the holiday confirmed. This is subject to the normal insurance policy conditions and these booking conditions. 11. Optional travel insurance For all holidays of five nights or more in mainland Britain#. A B (see below grid for column descriptions) 56 (28) days or more 43-55 days 29-42 (22-27) days 15-28 (15-21) days 14 days or less Loss of deposit 50% of holiday price* 70% of holiday price* 90% of holiday price* 100% of holiday price* 8. If we change your booking Numbers in brackets apply to holidays of less than five nights in mainland Britain, and to Christmas and New Year holidays in mainland Britain. For all Saga ocean cruises aboard Saga Pearl II, Saga Sapphire, Spirit of Discovery and Spirit of Adventure#. A B (see below grid for column descriptions) 90 days or more 56-89 days 29-55 days 15-28 days 14 days or less For mystery holidays** A B (see below grid for column descriptions) 75 days or more 43-74 days 29-42 days loss of deposit 50% of holiday price 70% of holiday price C Nil 20 30 Loss of deposit 60% of holiday price* 75% of holiday price* 90% of holiday price* 100% of holiday price* C Nil 20 20 30 50 We plan the holiday arrangements many months in advance and, although unlikely, we may need to make changes. It is a term of your booking that we are able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include, but are not limited to, a change in airline carrier; closure of hotel facilities for improvement; flights becoming indirect; building works; change to advertised amenities; change to itineraries; change to included and optional excursions and entertainment. Please note we will not pay compensation or offer alternative options if we make an insignificant change. If we have to significantly alter any of the main characteristics of the travel services that make up your holiday package, you will have the rights set out below. 1. We will contact you and you will have the choice of accepting the change or having a refund of all monies paid. You can also accept an alternative holiday, where we offer one. If the alternative holiday is of a lower value, we will refund any price difference. If the alternative holiday is of a higher value, you will be required to pay the additional amount. We will tell you the procedure for making your choice. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given your booking may be cancelled. 2. We will pay compensation as per the table in Section 9 except where the significant change is due to Unavoidable and Extraordinary Circumstances. This standard payment will not affect your statutory or other legal rights. 3. If you choose to accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy. 28 days or less 100% of holiday price 50 (A) Period before departure within which notice of cancellation or significant change is received by us or notified to you (B) Cancellation charge if you cancel your holiday (C) Compensation if we make a significant change #Please note that for certain holidays the cancellation charge will be 100%. You will be advised of this at the time of booking. **Mystery holidays - approximately 28 days prior to departure, we will advise you of your allocated hotel. Any changes made prior to us advising you of you allocated hotel will be subject to our usual terms and conditions. If you cancel your holiday, you will be subject to charges in accordance with the above table. *Or deposit if higher. For UK residents only, insurance, underwritten by Great Lakes Insurance SE, UK Branch, is offered with all our overseas holidays, river cruises and ocean cruises unless otherwise stated and subject to terms and conditions. A policy document will be sent with your confirmation invoice. A summary of the cover is shown below. (For holidays in mainland Britain, please call for a summary of cover). Summary of cover 1. (a) Medical Expenses up to 5,000,000 (b) Hospital Benefit 20 per day (max. 500) 2. Curtailment up to 7,500 for holidays and river cruises, up to 10,000 for European ocean cruises, up to 50,000 for worldwide ocean cruises 3. Personal Accident up to 15,000 4. Criminal Injury Benefit up to 100,000 5. (a) Baggage up to 1,500 or up to 2,500 for ocean cruises i) Single Article limit 250 or 300 for ocean cruises ii) Overall Valuables limit 350 (b) Temporarily Lost Baggage over 12 hours up to 100 or up to 150 for ocean cruises 6. Money and Documents up to 500 Cash limit 200 7. Loss of Passport Expenses up to 200 8. Personal Liability up to 1,000,000 9. Missed Departure up to 500 (Europe), up to 1,000 (worldwide) 10. Travel Delay - Transport (a) Deposit/Cancellation Charges up to 7,500 (b) Compensation up to 150 11. Legal Expenses (claims for compensation for personal injury or death) up to 50,000 For sections 1(a), 2, 5(a), 6 and 10(a) above, the first 70 of each and every claim is excluded. Please note that the optional travel insurance and additional cancellation rights are only available for overseas holidays where the included cruise, flights or ferry elements of the holiday are taken. If you arrange your own travel abroad, you will not be covered and should make alternative arrangements. If you feel you need increased baggage cover please check your home contents insurance policy first, as most people can have their personal possessions insured under this policy while they are away. Insurance policy document: If you choose to take the insurance, we will send you the insurance policy document with your holiday confirmation/invoice, or you can call us to request it earlier. If the policy does not meet your requirements, you are entitled to cancel at any time prior to your date of departure. The policy document contains full details of the cover provided, our complaints procedure, terms and exclusions we recommend that you read it carefully. 12. Additional cancellation rights Where you have chosen to include the optional travel insurance the following rights apply: For the purposes of this section, the following definitions apply: Business Associate Someone who works at your place of business in the UK and who, if you were both away from work at the same time, would prevent the business from running properly. A senior manager or director of your business must agree to this. 17